Account access
Use the sign-in and password-reset options in the app first. If you remain locked out, contact support from the email address connected to the account. Never email a password or sign-in code.
Creating or joining a Vibe
Check that you are signed in, the Vibe is still active, and the app has a network connection. Hosts can keep one active Vibe at a time. Some plans require a first message and host reply before conversation continues.
Location and Live presence
Location permission helps center the map and sort nearby results. Public map pins use an approximate area. Live presence is temporary and can be turned off in the app.
Messaging
Messages remain connected to the relevant Vibe, Live interaction, or group thread. If a thread is unavailable, confirm the plan is still active and that neither account has blocked the other.
Safety, reporting, and blocking
Use the available in-app controls and send support enough context to understand the problem. Contact local emergency services for immediate danger.
Technical problems
Include your device type, operating-system version, Viblly app version, the screen involved, and a short description of what happened. Remove private messages, precise addresses, tokens, or other secrets from screenshots unless essential.